PRIVACY POLICY

                  • Sky Bridge Cars

                  This Privacy Policy explains how Sky Bridge Cars collects, uses, shares and protects personal information through its website and booking marketplace.

                  Sky Bridge Cars helps customers arrange journeys with independent private-hire operators licensed by Transport for London (TfL). We process information required to provide quotations, administer bookings and payments, issue confirmations and offer customer support.

                  The licensed operator identified in your booking confirmation receives the information needed to fulfil your journey and is separately responsible for its use of that information.


                  1. Information we may collect

                  Depending on how you use our website, we may collect:

                  • Your name, email address and telephone number.
                  • Pickup and destination addresses.
                  • Journey dates, times and requested stops.
                  • Flight numbers and arrival information.
                  • Passenger numbers, luggage and vehicle requirements.
                  • Accessibility assistance and child-seat requests.
                  • Account registration and login information.
                  • Booking references, payment status and transaction records.
                  • Communications, enquiries, feedback and complaints.
                  • IP address, browser, device and website-usage information.
                  • Cookie preferences and interaction with our website.

                  If you book for another passenger, you must be authorised to provide their information and should make this Privacy Policy available to them.


                  2. How information is obtained

                  We receive personal information:

                  • Directly from you when you request a quotation, make a booking, create an account or contact us.
                  • From another person or business arranging a journey on your behalf.
                  • From the licensed operator, payment processor or other supplier involved with your booking.
                  • Automatically through cookies, server logs and similar website technologies.

                  3. Why we use your information

                  We may use personal information to:

                  • Calculate prices and process booking requests.
                  • Match a booking with an available TfL-licensed operator.
                  • Send confirmations, receipts and journey updates.
                  • Administer payments, cancellations and refunds.
                  • Communicate with you about your reservation.
                  • Provide customer assistance and manage complaints.
                  • Verify bookings and prevent fraud or misuse.
                  • Maintain financial, operational and security records.
                  • Protect our website, customers and business.
                  • Improve website performance and customer experience.
                  • Send marketing where you have agreed to receive it.
                  • Meet legal, tax, regulatory or law-enforcement requirements.

                  4. Our lawful reasons for processing

                  We rely on one or more of the following lawful bases:

                  Contract: Where processing is necessary to provide our marketplace services, administer your booking or take steps requested by you before booking.

                  Legitimate interests: To operate and improve the marketplace, provide support, prevent fraud, maintain business records and protect our systems, provided those interests do not override your rights.

                  Legal obligation: Where information must be retained or disclosed to meet tax, accounting, regulatory or other legal requirements.

                  Consent: For optional marketing, non-essential cookies and other activities where consent is required. You may withdraw consent at any time.

                  Accessibility information may sometimes reveal health-related information. Where required by law, we process this information with your explicit consent so that the appropriate assistance can be requested from the licensed operator.


                  5. Licensed operators and drivers

                  Journey information is provided to the independent TfL-licensed operator identified in your confirmation. The operator may share the necessary details with the licensed driver assigned to the journey.

                  The operator uses this information to arrange the vehicle, contact passengers, complete the journey, meet licensing responsibilities and handle transport-related enquiries.

                  The licensed operator acts as an independent data controller for its transport activities and may have its own privacy policy. Its contact details will be provided in your booking confirmation or e-ticket.


                  6. Other organisations receiving information

                  Where necessary, information may also be shared with:

                  • Payment processors and fraud-prevention providers.
                  • Website hosting, software, communications and customer-support providers.
                  • Professional advisers, insurers and accountants.
                  • Analytics and cookie providers, subject to your preferences.
                  • Regulators, courts, police or public authorities where legally required.
                  • A purchaser or successor if the marketplace or its assets are transferred, subject to appropriate confidentiality safeguards.

                  We do not sell personal information to third parties.


                  7. Payment security

                  Payments are processed using authorised third-party payment providers. Sky Bridge Cars does not normally receive or retain your complete payment-card number or security code.

                  We may retain limited transaction information, such as the payment amount, date, status, reference and partial card identification, for booking administration, refunds and financial records.


                  8. Cookies and website technology

                  Our website may use:

                  • Essential cookies needed for booking, account access, security and website operation.
                  • Preference cookies that remember selected settings.
                  • Analytics cookies that help us understand website use.
                  • Advertising or marketing cookies where these are enabled and consented to.

                  Where legally required, non-essential cookies will not be activated without your permission. You can change your choices through the website’s cookie settings or your browser.

                  Blocking certain cookies may affect some website functions.


                  9. International transfers

                  Some technology, payment or communications providers may process information outside the United Kingdom.

                  Where personal information is transferred internationally, we use recognised safeguards such as UK adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum to approved contractual clauses or another lawful transfer mechanism.


                  10. How long information is retained

                  We retain information only for as long as reasonably necessary for the purpose for which it was collected.

                  Booking, payment and customer-support records may normally be retained for up to six years where needed for tax, accounting, dispute or legal-claim purposes. Account information may be retained while the account remains active and for an appropriate period after closure.

                  Marketing information is retained until you unsubscribe or it is no longer needed. Different retention periods may apply where the law requires records to be kept for longer.

                  Information that is no longer required will be deleted, anonymised or securely restricted.


                  11. Protecting your information

                  We use appropriate organisational and technical safeguards designed to protect personal information against accidental loss, unauthorised access, alteration, disclosure or misuse.

                  Access is limited to people and service providers who reasonably require the information for their duties. No online system can be guaranteed completely secure, but we regularly review the measures used to protect information.


                  12. Your data-protection rights

                  Subject to the conditions and exceptions in applicable law, you may have the right to:

                  • Request a copy of your personal information.
                  • Correct inaccurate or incomplete information.
                  • Request deletion of information.
                  • Ask us to restrict certain processing.
                  • Object to processing based on legitimate interests.
                  • Object at any time to direct marketing.
                  • Request information in a portable format.
                  • Withdraw consent where processing relies on consent.
                  • Complain to the Information Commissioner’s Office.

                  We may request proof of identity before responding to a rights request. We normally respond within one month, although the law permits additional time in certain circumstances.


                  13. Marketing communications

                  We send promotional emails, text messages or similar communications only where permitted by law.

                  You can stop marketing at any time by selecting the unsubscribe option in a message or contacting us. Opting out of marketing will not prevent essential booking confirmations, receipts or journey-related communications.


                  14. Children’s information

                  Bookings must be made by an adult. We may receive limited information about a child passenger, such as their age or child-seat requirement, where it is necessary to arrange the journey.

                  The adult making the booking is responsible for providing that information lawfully.


                  15. External websites

                  Our website may contain links to websites operated by other organisations. Their privacy practices are outside our control, and you should review their privacy policies before providing personal information.


                  16. Changes to this policy

                  We may update this Privacy Policy when our services, technology or legal responsibilities change. The revised version will be published on this page with a new revision date.

                  Important changes may also be communicated through the website or by email where appropriate.


                  17. Contacting us

                  For privacy questions, requests or concerns, contact:

                  Email: [email protected]

                  Telephone/WhatsApp: +44 (0)20 3617 7831

                  Website: https://skybridgecars.com

                  You may also complain to the Information Commissioner’s Office through www.ico.org.uk . We would appreciate the opportunity to address your concern before you contact the ICO.